Simple Returns. Stress-Free Refunds

We make returns easy and refunds straightforward, so you can shop knowing we’ve got you covered every step of the way.

WHO WE ARE

Our Website Address is: https://roselightpk.com.

Roselightpk.com is an online destination dedicated to women’s essentials, offering a carefully curated range of undergarments, nightwear, lingerie, body shapers, and beauty products designed for comfort, quality, and everyday confidence. We are committed to providing a secure, smooth, and trustworthy shopping experience for our customers.

By visiting and using our website, you agree to the terms outlined in this Privacy Policy, which explains how we collect, use, and protect your information while delivering our services.

RoseLightpk Return & Refund Policy

Last Updated Policy: 14/08/2025
This policy explains the Return & Refund Policy of RoseLightpk.com, including eligibility, timelines, and procedures for products return & refund.

01. Eligibility for Return & Refund

Under the RoseLightpk Return & Refund Policy, you may request a return or exchange within 7 calendar days of receiving your order.

To qualify for RoseLightpk Return & Refund of Products, items must:

  • Be unused and in original condition
  • Include original packaging, tags, invoice, and accessories
  • Be defective, damaged on delivery, incorrect, or incomplete

❌ Items marked as Final Sale or clearly stated as non-returnable on the product page are not eligible.

02. Non-Returnable & Non-Exchangeable Items

As part of our RoseLightpk Shopping Policy, the following items are not eligible for return or exchange,
unless faulty or incorrectly delivered:

  • Customized, personalized, or made-to-order items
  • Digital downloads, gift cards, perishables
  • Hygiene-sensitive products once opened
  • Items showing signs of use, wear, or customer-caused damage
  • Products returned without original packaging or tags

03. Return Request Process

To initiate a products return & refund, please follow these steps:

Contact us within 7 days of delivery via:

📞 +92-332-4600009

📧 adnan@jackpot121.com

Provide your order number, reason for return, and supporting images if applicable

Receive Return Authorization and instructions

Securely pack the product with all original items included

Note: Customers bear return shipping costs unless the issue is due to our error.

04. Refunds & Store Credit

Once your return is received and inspected:

  • Refunds are processed within 5–10 business days

Refunds are issued via:

  • Original payment method (where applicable)
  • Store credit (COD orders or upon request)

🚚 Original shipping charges are non-refundable, unless the product was delivered damaged or incorrect.

05. Exchanges

If you wish to exchange an item:

  • Exchanges are subject to stock availability
  • Follow the standard return process
  • Place a new order once approved
  • Any price difference or shipping cost may apply

This ensures flexibility while maintaining fair pricing across our marketplace.

06. Faulty, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product:

  • Notify us within 48 hours of delivery
  • Share clear photographic evidence
  • RoseLightpk will cover return shipping
  • Replacement or refund will be issued after inspection

This commitment reflects our focus on excellent quality products and customer satisfaction.

07. Change-of-Mind Returns

Change-of-mind returns are:

  • Accepted within 7 days for eligible items only
  • Subject to original condition and packaging
  • Return shipping cost will be deducted
  • Some categories may be excluded (check product page)

08. How to Prepare Your Return Shipment?

For safe processing:

  • Use original manufacturer packaging where possible
  • Avoid placing labels directly on product boxes
  • Secure fragile items properly
  • Retain your return shipment tracking number

RoseLightpk is not responsible for items lost during return transit.

09. Shipping & Handling Costs

According to the Return & Refund Policy of RoseLightpk:

  • Original shipping fees are non-refundable
  • Return shipping is paid by customer unless it’s our fault
  • Trackable shipping is recommended for high-value items

10. Policy Updates & Modifications

RoseLightpk reserves the right to update this Return & Refund Policy at any time. The latest version published on RoseLightpk.com will always apply.
Customers are encouraged to review this policy before placing an order.

11. Contact Information

For any questions regarding RoseLightpk Return & Refund of Products, please contact us:

📞 Support: +92-332-4600009
📧 Email: adnan@jackpot121.com

At RoseLightpk, our goal is to build trust through clear policies, fair solutions, and customer-first service, so you can confidently
shop with ease.